Refund & Return Policy

Last Updated: 27 August 2026

At myinside.life, we take care to ensure that every order is checked and packed correctly before dispatch.

Due to the hygienic nature of underwear and innerwear products, returns, exchanges and refunds are subject to strict conditions. Please review this policy carefully before placing an order.

This Refund & Return Policy applies to purchases made through myinside.life and is operated by AD ACCESSORIES SDN BHD.

1. Underwear and Innerwear Hygiene Policy

For hygiene and health protection reasons, underwear and innerwear products are generally not eligible for return or exchange once delivered, except where the product received is defective, damaged, incorrect, or where otherwise required under applicable Malaysian law.

Customers should carefully check the product, design, size and quantity ordered before completing their purchase.

If an item remains unopened, unused and in its original packaging, you may contact our Customer Service through WhatsApp within the applicable claim period. You will be required to provide evidence of the condition of the product.

Approval of any return or exchange remains subject to our assessment and does not mean that all unopened innerwear products are automatically eligible for return.

2. Wrong Item Received

If you receive a product that is different from the product, design or size stated in your confirmed order, please contact our Customer Service within 7 days from the date of delivery.

Once the claim has been verified, we will arrange a replacement with the correct item, subject to stock availability.

Customers may be required to return the incorrectly supplied product before a replacement is dispatched.

Where the error was caused by us, AD ACCESSORIES SDN BHD will bear the reasonable return and replacement delivery costs.

3. Defective or Damaged Products

If you receive a defective or damaged product, please contact our Customer Service within 7 days from the date of delivery.

Qualifying defects may include:

  • Holes or tears;

  • Broken or defective stitching;

  • Stains present when the product was received;

  • Damaged or defective elastic;

  • Manufacturing defects; or

  • Other material defects affecting the normal use or condition of the product.

Customers must provide clear evidence showing the defect or damage.

Once the claim is verified and approved, we will normally arrange a replacement.

Where replacement is not reasonably available or appropriate, a refund may be offered, subject to our assessment and applicable consumer rights.

4. Evidence Required

To help us assess a claim fairly and efficiently, customers should provide:

  • Order number;

  • Clear photographs of the affected product;

  • Photographs showing the defect, damage or incorrect item;

  • Photographs of the original product packaging and parcel packaging, where relevant; and

  • Any other information reasonably required to verify the claim.

We strongly recommend recording an unboxing video when opening your parcel, particularly for claims involving missing, damaged, defective or incorrect products.

An unboxing video may help us verify and resolve a claim more quickly.

All evidence should clearly show the condition of the product as received.

5. Incorrect Size

Customers are responsible for selecting the correct size before placing an order.

If the customer selects or purchases the wrong size, the product is not eligible for return or exchange due to hygiene reasons.

Please review the available size information carefully before completing your purchase.

If AD ACCESSORIES SDN BHD sends a different size from the size stated in your confirmed order, please contact us within 7 days of delivery. Once verified, we will arrange a replacement with the correct size, subject to availability.

6. Assorted / Random Colours

All products sold on myinside.life are supplied in assorted/random colours, according to available stock.

Customers will receive the product, design, style and size selected in their order; however, the colour may vary.

Customers may contact Customer Service after placing an order to request a preferred colour. We will try to accommodate the request where stock is available, but colour requests are not guaranteed.

Receiving a different colour from the product image or from a customer's preferred colour request is not considered a wrong item, defect or valid reason for return, exchange or refund.

7. Change of Mind

We do not accept returns, exchanges or refunds because of:

  • Change of mind;

  • Customer no longer wanting the product;

  • Customer ordering the wrong size;

  • Customer preference regarding an assorted/random colour;

  • Customer ordering the wrong product or design; or

  • Other customer-related purchasing errors.

Customers are responsible for reviewing their order carefully before making payment.

8. Claim Period

Claims involving defective, damaged or incorrectly supplied products must be submitted to Customer Service within 7 days from the date the parcel is delivered.

Claims submitted after this period may not be accepted, subject to any rights that cannot be excluded under applicable Malaysian law.

Customers should contact us as soon as they discover an issue and should avoid using, washing or altering the affected product.

9. Condition of Products for Approved Returns

Where we approve a return, the product should be returned in the condition in which it was received.

Unless the nature of the defect requires otherwise, returned products should:

  • Be unworn and unused;

  • Be unwashed;

  • Not have been altered;

  • Include the original packaging;

  • Include applicable labels or tags; and

  • Be returned together with any accessories or items originally supplied with the product.

We reserve the right to assess the condition of a returned product before providing a replacement or refund.

10. Return Shipping Costs

Where a return or replacement is required because:

  • We sent the wrong product;

  • We sent the wrong size; or

  • The product is verified as defective or damaged,

AD ACCESSORIES SDN BHD will bear the reasonable return and replacement shipping costs.

Where a return is exceptionally approved for a reason attributable to the customer, the customer may be responsible for the applicable return shipping costs.

Customers should not return a parcel without first contacting Customer Service and receiving return instructions.

11. Refunds

Our primary remedy for verified wrong, defective or damaged products is replacement, where applicable.

A refund may be provided where a product is verified as defective and a refund is approved, or where a replacement cannot reasonably be provided.

Approved refunds will be returned to the original payment method, where possible.

Once a refund has been approved and processed by us, it may take up to 30 calendar days for the refunded amount to appear, depending on Fiuu, the customer's bank, card issuer or payment provider.

Actual processing times are controlled partly by the relevant financial institution or payment service provider and may vary.

12. Order Cancellation

Customers who wish to cancel an order should contact Customer Service as soon as possible after placing the order.

We may approve a cancellation where the order has not yet been dispatched.

Cancellation is not guaranteed if the order has already entered the packing or fulfilment process.

Once an order has been dispatched or handed over to the courier, the order can no longer be cancelled.

Any approved refund following cancellation will be returned to the original payment method and may be subject to the applicable payment processing timeframe.

13. Sale, Promotional and Clearance Items

Products purchased during a sale, promotional campaign or clearance are generally not eligible for return, exchange or refund due to change of mind, incorrect size selection, colour preference or other customer-related reasons.

This does not affect remedies that may apply where we have supplied an incorrect product or where a product is defective or damaged, subject to verification and applicable Malaysian law.

14. Replacement Availability

All replacements are subject to stock availability.

Where the same product, design or size is unavailable, our Customer Service team will contact the customer to discuss the available resolution.

We will not substitute the affected item with a different product or design without the customer's agreement.

15. Abuse of Returns and Claims

We reserve the right to reject claims where there is reasonable evidence of:

  • Product misuse or improper handling;

  • Damage caused after delivery;

  • Normal wear and tear;

  • Product alteration or washing;

  • False or misleading information;

  • Fraudulent claims; or

  • Abuse of our return, replacement or refund process.

This does not affect any rights that customers may have under applicable Malaysian law.

16. Contact Us

For return, replacement, refund or order cancellation requests, please contact:

AD ACCESSORIES SDN BHD
Company Registration No.: 199101007045 (217355-H)

45, Jalan Bukit Permai Utama Tiga
Taman Industri Bukit Permai
56100 Kuala Lumpur
Wilayah Persekutuan Kuala Lumpur
Malaysia

Customer Service / WhatsApp: +60 11-2682 8123
Email: myinside.care@qf-corp.com

When contacting us regarding an order issue, please provide your order number and relevant photo/video evidence so that we can assist you efficiently.