Terms of Service
Last Updated: 19 August 2026
Welcome to myinside.life. This website is operated by AD ACCESSORIES SDN BHD (Company Registration No. 199101007045 (217355-H)), with its business address at 45, Jalan Bukit Permai Utama Tiga, Taman Industri Bukit Permai, 56100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.
Throughout these Terms of Service (“Terms”), the terms “we”, “us” and “our” refer to AD ACCESSORIES SDN BHD, while “you” and “your” refer to users and customers of myinside.life.
By accessing myinside.life, creating an account, placing an order, or purchasing from us, you agree to these Terms. Please read them carefully before using our website or making a purchase.
1. Eligibility and Customer Account
You must be at least 16 years old to create an account and make purchases through myinside.life.
An account is required to place an order. You are responsible for providing accurate, complete and current information when registering and for maintaining the confidentiality and security of your account credentials.
You are responsible for activities conducted through your account. If you believe your account has been accessed without authorisation, please contact our Customer Service as soon as possible.
We reserve the right to suspend or terminate accounts that we reasonably believe are being misused, used fraudulently, or used in violation of these Terms.
2. Products and Product Information
myinside.life primarily offers underwear, innerwear and related apparel products, including products from brands such as Alain Delon, Conquest and Hummer.
We make reasonable efforts to ensure that product descriptions, specifications, sizing, images and other information displayed on our website are accurate.
However, actual product colours may vary slightly from images displayed on your device due to photography, lighting, screen settings, manufacturing batches and other factors.
All products are sold in assorted/random colours. Customers will receive the exact product, design, style and size they selected and purchased. However, colours are selected randomly according to available stock.
If a customer has a preferred colour, they may contact our Customer Service after placing the order to make a request. Colour requests are subject to stock availability and cannot be guaranteed.
Customers are responsible for reviewing the product description, size, quantity, material, design and other relevant product details before completing a purchase.
3. Pricing
All prices displayed on myinside.life are stated in Malaysian Ringgit (MYR) unless otherwise indicated.
Applicable taxes, delivery charges or other applicable fees, if any, will be displayed during checkout before payment is completed.
We reserve the right to change product prices at any time without prior notice. Changes will not normally affect orders that have already been successfully confirmed, except in cases involving an obvious pricing, technical or system error.
If a product is incorrectly priced due to human error, technical error, system malfunction or other error, we reserve the right to cancel the affected order. If payment has already been successfully received, the applicable amount paid for the cancelled order will be refunded.
4. Promotions, Vouchers and Discount Codes
Promotions, vouchers and discount codes may be subject to separate eligibility requirements, validity periods, minimum spending requirements or other promotional conditions.
Unless otherwise expressly stated, only one voucher or promotional code may be applied to each order.
Promotional offers cannot be exchanged for cash and may not be combined with other offers unless specifically stated.
We reserve the right to modify, suspend or cancel promotions where reasonably necessary, including in cases of technical errors, misuse or suspected fraudulent activity.
5. Orders and Order Confirmation
Before placing an order, customers are responsible for reviewing all order details carefully, including:
Product and design
Size
Quantity
Assorted/random colour conditions
Delivery address
Contact information
Price and applicable charges
An order is considered successfully placed after payment has been successfully processed and the payment status is confirmed by our system.
Receiving an order confirmation does not prevent us from cancelling an order where fulfilment is not reasonably possible.
We reserve the right to reject or cancel an order due to circumstances including:
Product being unavailable or out of stock;
Incorrect pricing or product information;
Payment failure or payment verification issues;
Suspected fraudulent or unauthorised transactions;
Website, inventory or system errors; or
Other circumstances that prevent us from reasonably fulfilling the order.
Where we cancel an order after successful payment, we will arrange an applicable refund to the customer.
6. Out-of-Stock Products
Although we make reasonable efforts to maintain accurate stock information, a product may occasionally become unavailable after an order has been placed.
If this occurs, our Customer Service team will contact the customer regarding the affected product and available options, which may include replacement, amendment, cancellation or refund, where applicable.
We will not substitute an out-of-stock product with a different product or design without the customer's agreement.
7. Payment
Payments on myinside.life are processed through Fiuu and may include supported credit/debit cards and e-wallet payment methods.
Payment availability may vary depending on the payment provider.
An order will only be treated as successfully paid when the payment transaction has been successfully processed and our system reflects a successful payment status.
We do not currently offer Buy Now, Pay Later (BNPL) as a standard payment option unless otherwise displayed on the website.
Payment transactions may also be subject to the applicable payment provider's terms and security procedures.
8. Customer Order Cancellation
If you wish to cancel or modify an order after successful payment, you must contact our Customer Service as soon as possible.
Cancellation or modification is not guaranteed, particularly if the order has already been processed, packed or dispatched.
Once an order has been handed over to the courier, we may no longer be able to cancel the shipment or modify the order.
Any approved cancellation and refund will be processed according to our applicable Refund & Return Policy.
9. Shipping and Delivery
We currently deliver within Malaysia only.
Our primary courier service is Pos Malaysia / Pos Laju, although we reserve the right to use another suitable delivery provider where necessary.
Orders generally require approximately 2–4 working days for processing before dispatch.
For West Malaysia, delivery after dispatch is generally estimated at approximately 1–3 working days.
Delivery to Sabah, Sarawak and other areas may require additional time depending on destination, courier operations and other circumstances.
All delivery timeframes are estimates and are not guaranteed. Delays may occur due to courier operations, public holidays, peak sales periods, weather, service disruptions or circumstances outside our reasonable control.
10. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, recipient name and contact information.
We will arrange delivery according to the information provided during checkout.
If you notice an incorrect delivery address, please contact Customer Service immediately. We will make reasonable efforts to assist with an address change before the parcel is dispatched.
Once the parcel has been dispatched or handed over to the courier, we cannot guarantee that the delivery address can be changed.
We are not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.
11. Failed, Refused or Unclaimed Deliveries
If a parcel cannot be successfully delivered and is returned to us, we will assess the returned parcel after receiving it.
Where delivery failed due to circumstances attributable to the customer, including an incorrect address, unavailable recipient, refusal to accept the parcel or failure to claim the parcel, the product amount may be refunded after the parcel has been safely returned to us.
Original delivery/shipping charges are non-refundable in such circumstances.
Additional delivery charges may apply if the customer requests the parcel to be shipped again.
12. Returns, Refunds and Exchanges
Purchases made through myinside.life are subject to our separate Refund & Return Policy.
Due to the hygienic nature of underwear and innerwear products, specific restrictions apply to returns and exchanges.
Customers should review the Refund & Return Policy carefully before purchasing, particularly regarding sizing, hygiene requirements, defective or incorrect products and assorted/random colours.
A preferred colour request does not guarantee that the requested colour will be provided. Receiving a different colour from the customer's requested preference will not by itself be considered an incorrect product where the product is sold under our assorted/random colour policy.
Nothing in these Terms is intended to exclude any rights or remedies that cannot lawfully be excluded under applicable Malaysian law.
13. Membership and Rewards Points
Eligible new customer accounts may receive 2,000 welcome points, equivalent to RM20 in rewards value, subject to the applicable membership and rewards conditions.
Membership points are promotional rewards and have no cash value. They cannot be withdrawn, transferred or exchanged directly for cash unless expressly stated otherwise.
The earning, redemption, validity, expiry, eligibility and use of points may be subject to additional conditions displayed on myinside.life.
We reserve the right to modify the rewards programme, including point earning rates, redemption values, validity periods, promotional bonuses and eligibility requirements.
We may cancel or reverse points obtained through fraud, abuse, cancelled/refunded transactions, system errors or other improper activity.
Where reasonably practicable, material changes to the rewards programme will be communicated through the website or other appropriate channels.
14. Customer Reviews and Submitted Content
Where myinside.life allows customers to submit reviews, ratings, photographs, videos, comments or other content, customers are responsible for ensuring that the submitted content is lawful and does not infringe the rights of another person.
By voluntarily submitting such content to myinside.life or directly to us for review or promotional purposes, you grant AD ACCESSORIES SDN BHD a non-exclusive, royalty-free right to display, reproduce and use that content in connection with our website, social media, advertising and marketing activities, subject to applicable law.
We reserve the right to remove content that is offensive, misleading, fraudulent, unlawful, irrelevant or otherwise inappropriate.
15. Intellectual Property
Unless otherwise stated, the content available through myinside.life, including website design, text, graphics, product photographs, product descriptions, promotional materials, videos, logos and other original content owned by or licensed to us is protected by applicable intellectual property laws.
You may use the website for personal and non-commercial purposes.
You must not copy, reproduce, republish, distribute, modify, sell or commercially exploit our protected website content without prior written permission from AD ACCESSORIES SDN BHD or the relevant rights holder.
Third-party trademarks, brand names and intellectual property appearing on the website remain the property of their respective owners.
16. Prohibited Use
You must not use myinside.life:
For unlawful or fraudulent purposes;
To submit false or misleading information;
To interfere with the security or operation of the website;
To introduce viruses, malicious code or harmful technologies;
To attempt unauthorised access to our systems or customer accounts;
To misuse vouchers, rewards points or promotional programmes;
To impersonate another person; or
To infringe our intellectual property rights or the rights of third parties.
We may restrict or terminate access where we reasonably believe these Terms have been violated.
17. Website Availability and Errors
We aim to maintain accurate and reliable website services but cannot guarantee that myinside.life will always operate without interruption, delay or technical errors.
The website may occasionally be unavailable due to maintenance, updates, technical problems or circumstances outside our reasonable control.
We reserve the right to correct errors or inaccuracies on the website, including those relating to product descriptions, pricing, promotions, availability and order information.
18. Third-Party Services
Certain services available through myinside.life may be provided by third parties, including payment processors, delivery providers and technology service providers.
Use of those services may also be subject to the respective third party's terms and policies.
To the extent permitted by applicable law, AD ACCESSORIES SDN BHD is not responsible for acts, omissions, service interruptions or failures of independent third-party providers that are outside our reasonable control.
19. Limitation of Liability
To the fullest extent permitted by applicable law, AD ACCESSORIES SDN BHD will not be liable for indirect, incidental or consequential losses arising from the use of myinside.life or circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited under Malaysian law.
20. Privacy
Your use of myinside.life and the collection and processing of personal data are also subject to our Privacy Policy.
Our Privacy Policy explains how AD ACCESSORIES SDN BHD collects, uses, stores, protects and discloses personal data in connection with myinside.life.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business operations, website services, policies or applicable requirements.
The latest version will be published on myinside.life together with the updated “Last Updated” date.
Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
22. Governing Law
These Terms are governed by and interpreted in accordance with the laws of Malaysia.
Any dispute relating to these Terms or the use of myinside.life will be subject to the applicable laws and jurisdiction of Malaysia.
23. Contact Us
For questions regarding these Terms of Service, orders or the use of myinside.life, please contact:
AD ACCESSORIES SDN BHD
Company Registration No.: 199101007045 (217355-H)
45, Jalan Bukit Permai Utama Tiga
Taman Industri Bukit Permai
56100 Kuala Lumpur
Wilayah Persekutuan Kuala Lumpur
Malaysia
Customer Service / WhatsApp: +60 11-2682 8123
Email: myinside.care@qf-corp.com